A global, social-first marketing agency delivering creative and social media campaigns for leading brands across FMCG, fashion, beauty and technology.
We're looking for an organised and proactive Resource Manager to oversee resource planning across creative, strategy and production teams. Working closely with Account and Project Leads, you'll manage team capacity, schedules and project priorities, ensuring work is effectively resourced and delivered.
You'll also manage freelance sourcing and bookings, while monitoring team utilisation, timesheets and project profitability to support smooth agency operations.
Key Responsibilities
- Manage resource planning, scheduling and allocation across creative, strategy, design and production teams.
- Coordinate resource requests, balancing team availability, skills, deadlines and project priorities.
- Work with Account and Project Leads to plan requirements and resolve resource conflicts.
- Monitor team capacity and utilisation, ensuring workloads are balanced and resources are used effectively.
- Maintain accurate resource trackers, forecasts and planning tools.
- Manage freelance resourcing end to end, including sourcing, screening, rate negotiations, bookings, contracts and onboarding.
- Build and maintain a strong network of reliable freelance talent.
- Support resourcing for new business pitches, RFPs and incoming projects.
- Prioritise in-house resources before engaging freelancers.
- Monitor timesheets, investigate discrepancies and support accurate reporting and project profitability.
- Support workforce planning and identify future resource and hiring needs.
- 2–4 years' experience in resource management or resourcing within a creative, digital or marketing agency.
- Experience managing team schedules, workloads, capacity and project deadlines.
- Good understanding of creative, design and video production processes.
- Confident managing stakeholders and balancing multiple priorities.
- Commercially aware, with an understanding of project budgets, hours and profitability.
- Experience sourcing and managing freelancers, including bookings, rate negotiations and contracts.
- Strong Excel/Google Sheets skills and experience using resource management tools such as Float, Paprika or Teamwork.
- Highly organised, proactive and detail-focused, with the ability to work independently in a fast-paced environment.
- Experience using AI or automation tools would be a bonus.
