The role will focus on developing customer-led strategies, shaping communications and identifying opportunities to drive audience growth across CRM and digital channels.
Key responsibilities:
- Develop customer journey maps and communications plans across CRM and digital channels.
- Conduct content audits and develop strategic recommendations.
- Shape creative briefs and content strategies across paid, owned and earned channels.
- Use audience insights and data to identify opportunities for growth and inform strategic recommendations.
You’ll be an experienced CRM and CX strategist with a strong understanding of customer journeys, audience behaviour and digital communications. You’ll be confident translating insights into clear strategic recommendations and creative briefs, with the ability to work across multiple projects in a fast-paced agency environment
If you would like to hear more about this Strategy role or if you are interested in exploring other Strategy & Planning jobs please get in touch. You can email me at zoe@theindustryclub.co.uk or call me on 07943 425 491
We are committed to ensuring and supporting representation from all backgrounds across the creative industry, irrespective of race, religion, belief, ethnicity, age, gender, sexual orientation, disability or socio-economic background.
With this in mind, we welcome applications from all areas of the community. Please do get in touch and let us know if there is any additional support or reasonable adjustments we can cater for, to ensure our process and roles fit your needs and creates a comfortable & enjoyable recruitment process.
