1 year FTC with the opportunity to covert to perm
Working in the specialist division within a small creative agency who specialise in business transformation with global organisations to design more effective, relationship-led customer strategies that drive long-term value.
They’re looking for a Senior Client Lead to take ownership of a small portfolio of high-profile international clients, spanning sectors such as travel, hospitality and property.
This is a senior and strategic role focused on guiding clients through complex customer and loyalty challenges, from early-stage thinking through to delivery.
You’ll act as a key partner to senior stakeholders, helping design and shape programmes across loyalty, customer lifecycle, CRM strategy and engagement, while ensuring projects are delivered to a high standard both strategically and commercially.
What You’ll Be Doing
- Leading senior client relationships across multiple accounts
- Creating, redesigning, repositioning programmes across CRM, loyalty and customer experience
- Working closely with strategy, data and creative teams to bring ideas to life
- Overseeing projects from brief through to delivery
- Spotting opportunities to grow existing client partnerships
- Experience operating at Senior AD or equivalent level within an agency or consultancy
- Strong understanding of CRM, customer lifecycle or loyalty programmes
- Confident working with senior stakeholders and navigating complex organisations
- Commercially aware with experience managing budgets and scopes
- Able to manage multiple projects and teams simultaneously
- Interest in international work and large-scale programmes
This agency is known for having a genuinely lovely culture, with a strong team spirit and sociable, supportive environment.
If you would like to hear more about this Account Director role or if you are interested in exploring other jobs please get in touch. You can email me at nicky@theindustryclub.co.uk
We are committed to ensuring and supporting representation from all backgrounds across the creative industry, irrespective of race, religion, belief, ethnicity, age, gender, sexual orientation, disability or socio-economic background.
With this in mind, we welcome applications from all areas of the community. Please do get in touch and let us know if there is any additional support or reasonable adjustments we can cater for, to ensure our process and roles fit your needs and creates a comfortable & enjoyable recruitment process.
